Principal Program Manager

Job Overview

Intuit is dedicated to creating a future of work that prioritizes employee satisfaction and fosters a positive workplace culture. Our goal is to reimagine how our Global Business Services (GBS) team works with our almost 17,000 employees to streamline administrative tasks and transform them into enjoyable experiences (leveraging GAI where applicable). A pivotal component of this team is the continuous improvement group responsible for measuring and improving the performance of Source to Report, 3rd party Risk management, Travel & Expense management processes.

We are seeking a highly experienced Principal Program Manager to help plan, develop, and execute improvement initiatives. Working closely with engineering, technical product management, and senior leaders within Global Business Services (Finance), you will identify, design, build, and operationalize projects aimed at improving scale, agility, and accuracy in these launch processes. Initially, you will focus on streamlining everyday tasks to free up more of our employees' time to engage with and support our customers.

To excel in this critical role, you must be able to quickly establish rapport and build trust throughout the organization, work collaboratively with others, and employ creative problem-solving skills to influence without direct authority. You will lead programs from end-to-end, ensuring their successful completion while ramping up your program management expertise. You must deliver outcomes with speed and scale while maintaining the highest standards of quality and efficiency.

Responsibilities

• Take charge of, execute, and communicate program strategy on behalf of program leadership. Utilize your influence to help teams understand how the program aligns with the overall Employee Experience strategy.
• Build strong relationships with business/functional units to understand their objectives, mission, and business drivers, and maintain continuity with these groups.
• Establish strong partnerships with external policy-making bodies and third-party solution providers to fulfill business/functional and strategic objectives.
• Research and benchmark external best practice and drive the case for change, planning and implementation.
• Develop and lead advisory and assistance consulting engagements as may be required to accelerate time to benefit.
• Analyze relevant data to quantify and communicate the impact of workstreams, enabling teams to prioritize their actions.
• Manage program and project plans, utilizing data, principles, and risk mitigation to track progress to the plan. This includes ensuring program deliverables are completed on time and within budget; establishing metrics to monitor program health and improvements; identifying and mitigating project risks.
• Baseline current processes and employee experience through employee interviews, process mapping, and immersion.
• Lead the development and operationalization of improvement initiatives, with a focus on pragmatic implementation planning and thoughtful stakeholder engagement.
• Drive the status and reporting structure to a diverse audience, ensuring that everyone is informed about the program's strategy, execution plans, and status across all functions.
• Establish decision-making principles, make recommendations on resolution paths, and lead senior stakeholder discussions to address program performance challenges.
• Communicate knowledgeably and articulately with individuals at any level in the organization, using verbal, written, and presentation skills.
• Partner with change management to successfully implement changes and drive adoption across the organization.
• Continuously evaluate and learn to surface additional high-impact workstreams, incorporating insights to maximize program impact.
• Measure the success of the improvements made to drive more investment and scale impact, ensuring a continuous improvement cycle.

Qualifications

• Bachelor's degree and 10+ years experience driving complex programs across multiple business/functional units; leveraging industry best practices required. PMP, Lean Six Sigma, or other applicable industry certifications preferred. Equivalent experience will be considered
• Proven track record program managing the successful delivery of company-critical programs for a large company
• Strong verbal and written communication skills; experience with communicating effectively and concisely through multiple channels to all levels of an organization, from senior executives to front-line managers
• Demonstrated ability to be proactive, take ownership, respond quickly, and have excellent follow through skills
• Ability to develop strong relationships, manage conflicting stakeholder interests, and influence stakeholders at all levels in a cross-functional environment
• Ability to mobilize and motivate teams, set direction and approach, and execute with limited information and ambiguity
• Passionate about delivering for customers to drive business success

Skills, Behaviors & Competencies

• Proven leadership skills and team building capability. Ability to coach and inspire others.
• Self-starter who can operate independently and move quickly from one task to another; creative problem solver, seeks "win-win" solutions; energized by challenges
• Adaptability - embrace change and pivot when changes arise
• Perseverance - ability to see things through completion regardless of obstacles
• Proven time management skills with the ability to prioritize and handle multiple tasks and work in a fast-paced environment
• Excellent verbal and written communication skills including the ability to communicate with all levels of the organization
• Cultural steward—brings an element of fun and caring to the workplace