Skip to main content

Staff Business Operations Manager - Partnerships

Category Program Management & Business Operations Location San Diego, California Job ID 2024-55789
Apply Now

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are the Expert Network Partnerships team, part of Expert Network Services within Intuit Customer Success. We are going through a major transformational journey. We have bold goals, obsessed with customer and expert experiences, move at incredible velocity and aspire to deliver major impact to our customers and experts in everything we do. Come join us and be part of our fun-filled and passionate team! We are looking for a bold and creative leader with a desire to deliver impactful outcomes. This position will own and lead multi-million dollar customer success partnership(s) as well as large scale strategic initiatives for TurboTax Product Support.

Responsibilities

  • Lead multiple partner relationships and drive improvements in overall partner performance, consistency and rigor
  • Partnering effectively with leaders at all levels of these external organizations to define goals, drive win-win solutions and build relationships based on shared goals and mutual respect
  • Act as escalation point and voice of partner to remove roadblocks hindering partner’s ability to deliver for customers
  • Identify and lead large scale strategic initiatives and process improvements to impact customer experience and business outcomes
  • Working collaboratively with a wide array of internal cross-functional partners on the design, implementation, and delivery of strategic programs
  • Displaying extreme ownership of all aspects of execution, diving into the details to ensure programs are set up for success end to end, establishing and running effective meetings, and problem solving creatively through any obstacles that arise
  • Synthesizing and leveraging data to continuously measure success and understand improvement opportunities
  • Championing change, creating and embracing novel solutions and supporting others in adopting them

Qualifications

  • 8+ years of Customer Success Leadership experience
  • Bachelor's degree or equivalent practical experience, MBA or focus in Business/Program Management
  • Ability to adapt your style to a wide range of stakeholders and situations, and to changing business priorities and environments
  • Outstanding business acumen with a customer obsession, who hits the sweet spot of being strategic and hands-on
  • Data-driven with strong analytical skills, and the ability to quickly assess performance, identify opportunities, and implement solutions
  • Demonstrated strong understanding of customer needs and integrates insights into offerings that delight our customers
  • Demonstrated success driving large complex portfolios of programs involving cross-functional stakeholders
  • Proven, solid decision-making process… balancing principles and data along with judgment
  • Demonstrated experience as a true self-starter that can quickly and independently assess business requirements and become a trusted leader and subject matter expert
  • Team player who is willing to jump in, quick to adapt, and loves to wear multiple hats
  • Experience with any of the following is a plus:
  • Contact center technology & platforms
  • BPO, Partner Management & Sourcing
  • Managing teams and/or developing people
  • Prior experience working on Intuit initiatives

 

 

Apply Now

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $150,000-202,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Related Content

  • GED is a weeklong code-a-thon that brings together Intuit technologists from all over the world to innovate and collaborate on projects they’re passionate about.

  • woman looking in mirror

    Article

    Benefits

    We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of mind for you and your family.

  • Intuit has built foundational capabilities for collecting, processing and transforming raw data into a connected mesh of high quality data. Those capabilities are enabling our technologists to build personalized experiences, with speed and at scale, to deliver on our mission to power prosperity around the world

  • Article

    Hybrid Work

    Intuit embraces a hybrid way of working that brings the best of in-person collaboration and connections together with the flexibility of virtual work.

  • For Intuit, turning data into actionable insights is pivotal to our success in delivering awesome experiences to 100 million customers That’s why we’ve developed an internal generative AI powered tool called Query Kickstart to improve speed to insight by accelerating SQL query authoring for our data workers.

  • Intuit is using generative AI to power our internal developer platforms to enable our software engineers and data workers to be more effective and efficient.

  • Intuit’s Expert Network is revolutionizing the way people access financial expertise. We provide flexible career opportunities and schedules to empower experts who want to grow their careers while being present for their families and other personal or professional pursuits.

  • While serving as an assistant manager in the hospitality industry, Fatimah Muhammad learned how to use QuickBooks and rediscovered her talent for working with numbers. By joining Intuit, she’s been able to join the tax field with the help of our free, online tax training courses.

  • Start your career as a remote tax preparer or bookkeeper through our Intuit Academy program. The program consists of self-paced online courses, followed by an exam. Upon passing the exam, you will receive a badge that you can easily display to advance your career in the industry.

  • Michael Mills is in his third season with Intuit and his first as a TurboTax Expert. Michael utilizes our flexible schedule options to give himself the time to accomplish his ultimate career goal: Building his own practice that allows him to earn three revenue streams (bookkeeping, tax, and financial advising).

  • Intuit's Chief DEI Officer, Humera Shahid, on Diversity, Equity, Inclusion, and Belonging

  • At Intuit, mobility plays an important role in the learning and development of our employees. Our teams offer lateral growth opportunities as well so that employees have an opportunity to explore different roles and broaden their skillset.

  • We’re building the workforce and workplace of the future by investing in our sites around the world. We're developing a high-performing and diverse workforce, and embracing hybrid work to support collaboration and connection, regardless of where we work.

  • Internal Mobility Can Enhance Skill Development

You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!

View all of our available opportunities

You haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!

View all of our available opportunities

Sign Up for Job Alerts

Be the first to find out about open jobs that fit what you're looking for.

Sign up for job alerts

Don't see what you're looking for? Sign up and we'll notify you when roles become available.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Program Management & Business Operations, San Diego, California, United StatesRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from us.