Enter your search term above OR select from the following categories:
- Software Engineering
- Data
- Design & User Experience
- Product Management
- Tax
- Bookkeeping
- Administration
- Business Development
- Corporate Strategy & Development
- Customer Service & Support
- Executive
- Finance & Operations
- General Management
- Human Resources
- Information Technology
- Interns & New College Grads
- Legal
- Marketing
- Project & Program Management
- Real Estate & Workplace Services
- Sales
Senior Program Manager
Location(s): San Diego, California; Mountain View, California; Plano, Texas; Tucson, Arizona; Atlanta, GeorgiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At the center of any world class services organization is a learning and development team that enables sustainable growth with speed and quality. Intuit’s mission is to power prosperity around the world and our financial experts are at the core of that strategy. Our customers face a range of problems in their financial lives and seek human expertise for confidence in times of need. Intuit Academy is at the forefront as a true foundational learning platform that builds expert skill and capabilities, creates new sourcing pipelines, and enables an internal talent strategy that drives results. Through Intuit Academy, we delight our experts so they can delight our customers. We want you to be part of that!
Join the Intuit Academy Learning & Development team as a Staff Program Manager of Expert Learning Experiences. Our Customer Success Experts are on the frontlines delivering extraordinary customer support while assisting customers in using our products (e.g. TurboTax, QuickBooks, ProConnect, etc.). The growth and development of this population is critical to our customers’ success. Ensuring new and returning Experts get onboarded, trained, receive ongoing development, and are supported in an effective and efficient manner is our team’s mission. We are an innovative team working to transform learning experiences to reinforce us as the Expert Network of Choice!
Responsibilities
Learning Champion:
- Promotes a learning and growth mindset that aligns with our Intuit values, to build a continuous learning culture.
- Responds and adapts to change through collaboration and experimentation.
- Provides learners the opportunity to develop new and expanded skills and celebrates learner achievement.
- Coaches and mentors others on the development of craft skills, empowering people to grow and do the best work of their lives.
- Recognizes the preferences and motivations of learners, to increase the effectiveness of learning offerings and maximize learning potential.
Influential Business Partner:
- Builds strong, trust-based partnerships and creates inclusive environments by cultivating diversity of thought.
- Understands business strategy to deliver impactful learning offerings which accelerate Intuit’s Big Bets.
- Communicates effectively with a diverse set of stakeholders to influence learning and upskilling initiatives.
- Uses empathy and customer obsession to solve for stakeholder needs.
Learning Experience Innovator:
- Applies instructional design methodology including needs analysis to uncover measurable behaviors required for the role, resulting in performance-based outcomes.
- Applies design thinking, and rapid prototyping to solve customer problems.
- Creates content and experiences that engages learners with varied learning preferences and accessibility, including relevant practice to ensure application of learning.
- Manages and curates content using a process that is both sustainable and efficient.
- Leverages existing and explores new tools and capabilities, in collaboration with the Intuit learning community.
Data and Technology Strategist:
- Reads, works with, and analyzes data to make confident decisions that drive business outcomes.
- Ability to extract insights from data to optimize each step of the learning journey of our customers.
- Ability to use Data storytelling to effectively communicate insights from a dataset using narratives and visualizations.
- Awareness of One Intuit L&D Tech Stack and tool/capabilities availability to solve learner use cases (e.g. Degreed, Docebo, Credly, Rise, Storyline, Synthesia).
- General working knowledge of the SAAS industry, learning platforms, and a curiosity around future technologies and trends (e.g. AI, VR, Metaverse, practice, etc.).
Qualifications
- Demonstrated experience managing complex programs in a matrixed, cross functional environment.
- Demonstrated ability to operate independently and interact frequently with senior management to help set strategic guidance.
- Demonstrated experience making data driven decisions in a fast-paced dynamic environment.
- Working understanding of how adults learn and retain information.
- Experience delivering learning program experiences to achieve quantifiable business outcomes.
- Experience engaging with a distributed, virtual team, stakeholders, and workforce.
- Experience working via Agile Scrum development and project planning/execution processes.
- Excellent interpersonal, communication, and presentation skills.
- Experience with customer support learning and development desired.
- Tax Preparation, Accounting, and/or financial experience desired.
- Relevant life and/or field mentorship experience considered equivalent (e.g. military experience, formal education experience, etc…).
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $126000 - 170000, Southern California $114500 - 155000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
Culture and values
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
More about Intuit life play_arrow
Benefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
More about our benefits play_arrow
Hiring process
From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
More about our hiring process play_arrowEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Related Content
-
Corporate Responsibility at Intuit
We're dedicated to making a positive impact for our team, our environment, and our community.
-
Diversity, Equity & Inclusion
We're committed to providing a diverse and equitable workplace that empowers everyone to do the best work of their lives.
-
Intuit's Focus on Sustainability
Our sustainability initiatives are reducing our carbon footprint to help improve the health of our planet.