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Staff Product Manager - Digital Help Experiences & Capabilities

Category Product Management Location San Diego, California Job ID 2024-67950
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

As a Staff Product Manager for AI-powered help for the Consumer Ecosystem, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for our consumer products. Your role will focus on delivering expertise to customers and experts, while also enabling the producers that develop these experiences. You will work closely with various platform teams across Intuit, to develop and implement a cohesive strategy for Digital Experiences as part of the Customer Success organization in the Consumer Ecosystem.

To excel in this role, you must have a solid background in digital product management and possess exceptional leadership skills with a strong bias for action. You should have experience working in complex, high-stakes industries and be comfortable navigating ambiguity and making tough decisions. The successful candidate will be a creative problem-solver who is comfortable working in a highly collaborative and customer-obsessed work environment. Experience working with AI/ML technologies and platform capabilities, as well as a deep understanding of customer needs and expectations, will be key to success in this role.

Responsibilities

  • Leading a mindset change by adopting a forward-thinking, platform-centric approach towards digital help experiences and inspiring the team to embrace change and evolve with the industry.
  • Driving innovation for Consumer Ecosystem digital help experiences by partnering with teams and stakeholders across the Intuit ecosystem to identify new opportunities.
  • Collaborating and partnering across multiple business units and platform teams to deliver new capabilities and experiences to unlock growth and retention as well as to drive efficiencies for the business.
  • Employing leadership and problem-solving skills to create platform-focused solutions that meet end-user needs and exceed expectations, keeping the latest market trends and technological developments in mind.
  • Mitigating risks, addressing challenges, and making tough decisions in a dynamic, fast-paced environment to ensure flawless execution of team initiatives.
  • Leading a team of professionals from different fields, ensuring collaboration, and promoting a culture of dedication to providing delightful end-user experiences.
  • Continuously identifying areas of improvement and opportunities for innovation to ensure that Intuit remains at the forefront of the industry and maintains its position as a                                                                                market leader.
  • Driving holistic with extreme ownership empathy for customers, experts, and the operators who enable digital experiences

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Southern California $161,500 - 218,500

 

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

  • Bachelor’s degree or equivalent work experience, with 5+ years of product  management experience
  • Proven experience working for a SaaS high-growth company with a focus on reimagining customer experiences and consolidating disparate legacy tools.
  • Strong ability to analyze and interpret data, with a plus on writing queries.
  • Ability to understand complex technical workflows and drive innovative product solutions for internal business users while consistently pushing innovation boundaries                                                                                      and balancing short-term customer needs with long-term product vision.
  • Strong communication skills to engage and evangelize with both technical and non-technical users.
  • Demonstrated passion for seeking a deep understanding of customer needs and turning that insight into a compelling vision.
  • Proven track record of driving through designs, ideas, and roadmaps with an entrepreneurial mindset and an exceptional drive.
Apply Now

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $161,500 - 218,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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