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Job Details
2024-63511 -

Director Product Management

Location(s): Toronto, Canada
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

This is a leadership role within Consumer Group Canada, overseeing the product vision and strategy for TurboTax and Credit Karma. As Head of Product, Consumer Group Canada, you will lead and grow a stellar Product Management team to deliver a modern, AI first Tax and financial ecosystem. 

Responsibilities

Product Innovation Visionary & Growth Focused AI First Product Leader

You are a growth focused product leader with a proven track record, multi-disciplinary thought leadership and full spectrum product thinker, going well above just your current industry to find market leading product solutions. Now with the wave of AI revolutionizing product opportunities, you will take charge with a visionary AI driven product strategy for Canada. Define the overall vision, goals and direction for the full portfolio of products across DIY, Expert Assisted Service and financial ecosystems strategies with a deep understanding of the customer needs, the market opportunities, the business objectives, and the technical constraints. Leveraging a borrow, build, buy mentality, you will work quickly to consistently test and measure your product assumptions and enhancements and drive to ensure there is runaway customer adoption with every product deployment. You will use various methods and metrics to evaluate customer satisfaction, behavior, retention, and conversion to  iterate production solutions. You understand how to look at and effectively interpret customer feedback and research, as well as are a keen observer of market trends, and understand the competitive landscape to identify the product strengths, weaknesses, opportunities, and threats.  

Lead, Mentor and Coach & Roll up your Sleeves Execution 

Lead, mentor and coach an all-star Product Management team and as an AI first Product leader you will enhance and accelerate how your team works by introducing new tooling and processes. Develop an all-star PM team: align and communicate high standards for PM craft, define clear processes, create a unified set of tools, hire, train, and coach for growth. Oversee and ensure efficient workflows, reviews deliverables, provide feedback and guidance and most importantly be ready to roll up your sleeves to unblock and escalate the team when they encounter Product delivery challenges. You foster a culture of safety, collaboration, creativity, and innovation within the team and across the product organization. 

Excellent Collaboration and Stakeholder Management 

Success will mean excellent collaboration with cross-functional teams both within Canada and the US to ensure that the product solutions are feasible, viable, and desirable. You will work with the US platform and product managers along with your Canadian PM team to define the product requirements and scope, with the engineers to ensure the development quality and consistency, with marketing to define customer segments and uncover the features and input on the promos necessary to raise their heads and with Leadership stakeholders to present and support product vision and roadmap.  You will also be customer centric and will take a test and validate approach to product changes to ensure solutions will drive value and desire. You are the LEAD advocate and the spokesperson for the customer and the product perspective in the product development process.  Be able to communicate product vision and oversee execution both up, down and across the organization to US Senior Leadership, Canadian teams, partners and stakeholders. 

Qualifications

  • Engineering, MBA or Commerce Bachelor’s degree or equivalent experience
  • 15+ years of experience in product management with preference in Cloud and DevOps software development environments, experience with marketplaces and 2 sided markets
  • 5+ years of experience managing product managers
  • A clear understanding and point of view on how artificial intelligence will change the craft of product management and how products should change to better reflect customer expectations
  • Examples of product management delivery and customer advocacy that led to breakthrough adoption of the product
  • Highly collaborative, team spirit builder and able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization
  • Mastery of PM tools (we use Figma, CODA, Jira, Smartsheets, Google Suite), agile development methodologies
  • Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology
  • Confidence in managing through ambiguity with a track record of creative problem solving that demonstrates flexibility
  • A love for technology, and an insatiable curiosity for new tools to solve real problems
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
c
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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