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Principal Communications Manager

Category Communications Location Washington, District of Columbia; Mountain View, California; San Diego, California Job ID 19523
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are seeking a seasoned, strategic Principal Communications Manager to lead Intuit’s policy and reputation communications workstreams. This individual will serve as a senior advisor to C-Suite executives on topics ranging from global content moderation to customer advocacy, protecting and promoting Intuit’s reputation at the intersection of technology and public policy.

You will drive the communications strategy for high-stakes initiatives, acting as a primary bridge between our Global Corporate Affairs and Public Policy (GCAPP) and Public Affairs teams and the broader Global Communications organization. You must be comfortable navigating ambiguity, managing fast paced incidents, communicating materiality, and leading from the front during internal and external interactions.


Responsibilities

Policy Communications Strategy: Lead policy communications for Intuit’s Global Business Solutions Group, including our QuickBooks and Mailchimp products in close partnership with our Global Corporate Affairs and Public Policy and Public Affairs teams. Lead policy earned media strategy covering topics that include small business empowerment, the Intuit QuickBooks Small Business Index, economic opportunities, AI adoption among businesses and more. Drive the narrative for Intuit’s global Small Business Councils (US & UK), supporting advocacy fly-ins and policy shifts.

Incident Management: Provide strategic counsel on technical incidents and priority issues; determine when technical issues require external escalation or media management. Act as the lead communications advisor for Content Moderation, reviewing suspected Terms of Service violations.

Legislative Advocacy Support: Drive the narrative for Intuit’s global Small Business Councils (US & UK), supporting advocacy fly-ins and policy shifts, such as seeking parity with financial institutions for payment processing.

Communications Materials Development: Develop high-level materials, including op-eds, blog posts, press releases, media pitches, and briefing documents for the C-Suite and senior leaders.

Cross-Functional Alignment: Partner with Legal, Privacy, Workplace, Brand/Social and Security teams to ensure all external responses are consistent, compliant, and defensible.


Qualifications

Minimum 10 years of direct experience in Public Relations or Corporate Communications, with a proven track record in public affairs, policy, and crisis management.

Issues Management Acumen: Demonstrated ability to evaluate reputational risk and comfortable recommending communications activity based on policy and media sentiment. 

Media Relationships: Established relationships with key policy and business reporters; ability to pitch complex data sets and economic analyses to secure impactful coverage.

Technical & Financial Literacy: Ability to quickly grasp technical incident protocols and financial market dynamics to translate them into clear, accessible messaging.

Collaborative Leadership: Experience managing senior stakeholders and large cross functional workstreams across global regions and external agency partners.


Writing Excellence: Exceptional ability to draft executive facing materials that captures strategy and  execution under tight deadlines.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 



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