Manager 3, Financial Investigations

Job Overview

We are looking for an exceptional leader to join our FinTech Risk Operations organization. If you are passionate about fraud identification, deterrence, and mitigation and love working in an exciting, fast-paced environment, this role may be for you. The ideal candidate will have a background in fintech or banking, significant experience in leading a high performance organization, and expertise in identifying and analyzing emerging fraud patterns. The successful candidate will also possess a proven track record of driving operational and system enhancements to prevent financial fraud.

This is a hybrid role that requires on-site work approximately 3 days per week to foster strong relationships. Domestic travel may be required up to 10% of the time, especially during the initial onboarding period. The ability to work extended hours during peak fraud analysis periods is essential.

Responsibilities

• Lead and empower investigation teams to take extreme ownership of their outcomes and champion improvement opportunities that benefit the entire organization   
• Develop and maintain expertise in all financial products (technology and tools) to effectively identify, troubleshoot, and assess new risk factors Stay informed on industry, technology, and fraud trends to proactively contribute to the Risk Management community  
• Define and prioritize initiatives that drive improvements Take ownership of large-scale and/or complex projects/programs or processes   
• Conduct thorough investigations of anomalies by analyzing data through existing reports, developing new queries, and leveraging personal experience Propose and implement effective mitigation strategies   
• Lead complex fraud tactical teams, including assessment, quantification, and operational mitigation efforts  
• Provide feedback on current fraud prevention, detection, and mitigation strategies Assist in developing operational policies and procedures   
• Collaborate with multiple cross-functional teams to ensure key performance indicators (KPIs) are met within specified timelines  
• Develop compelling business cases to drive comprehensive improvements aimed at simplifying fraud detection, streamlining response efforts, and reducing the frequency of occurrences  
• Lead by example, demonstrating the highest level of integrity and professionalism while maintaining composure under pressure during emerging fraud or crisis management situations

Qualifications

• Approximately 10 years of experience in developing and leading a high-performing team, with a focus on motivating and developing personnel to exceed performance expectations
• Approximately 10 years of experience in fraud analysis, risk management, or a related field within the e-commerce, banking, or financial services industry
• A collaborative, analytical mindset with the ability to thrive in ambiguous situations
• Exceptional attention to detail, superior critical thinking, and organizational skills
• Proven ability to lead successful fraud analysis initiatives and cross-functional teams
• Skillful at balancing and prioritizing multiple projects, deadlines, and requests based on both criticality and risk, ensuring the efforts with the greatest impact are prioritized
• Exceptional written and verbal communication skills with the ability to clearly and concisely summarize complex information and develop compelling business recommendations that influence cross-functional leaders to take action
• Proactive in identifying opportunities for improvement through root cause analysis, summarizing findings in writing, and delivering impactful verbal presentations to medium-sized audiences (primarily Director/VP level)
• Proficient in creating and using complex SQL queries Skilled in using spreadsheets for both investigation analysis and extensive case/incident tracking
• Ability to mentor others on best practices for data queries, and on enhancing written and verbal investigation summaries
• Maintains composure under pressure and promotes a calm environment for others during stressful situations
• Bachelor’s degree in a related field such as Accounting, Finance, Data, or Criminal Justice and/or industry certifications preferred