Senior Manager, HR - Leaves and Accommodations (Global Work-Life Events)

Job Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

The Senior Manager, Global Work Life Events is a leader who is responsible for both strategic and operational aspects of the Leaves and Accommodations domain within the Benefit Delivery program. This leadership role will focus on continuous day-to-day operational improvement, efficiency, automation, and globalization of standard processes and practices that support Intuit’s HR mission and goals. They will be responsible and accountable for planning, transforming, and delivering Accommodation Services across multiple business groups serving Intuit employees worldwide. 

A successful candidate should have a proven track record as a leader with subject matter knowledge, a strong business acumen, as well as hands on experience managing accommodation case managers and the ability to manage by influence. They will coordinate with leave of absence services on holding leave and accommodation activities to compliance with legal and company standards, including those set through company policy, local and regional regulations and best practices. This position leads the team responsible for assisting employees and candidates requesting consideration under the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendments Act (ADAAA), including related state regulations, and similar regulations in several other countries. This role will also work with managers and other leaders across Intuit to coordinate and implement strategies that foster productive, timely, appropriate, and value-added stay at work and return to work plans within the workplace.

Intuit is a hybrid workplace, giving employees the opportunity to collaborate in person with team members out of our offices in either  Atlanta, GA, Mountain View, CA and San Diego, CA offices three or more days per week.

Responsibilities

• Oversee the strategic and operational direction of the Accommodation Service delivery organization, in alignment with key stakeholders, strategic initiatives and business plans.
• Conceptualize and deploy industry best practices in reference to process excellence, technology products and services that will have tangible long-term benefit to the company and employees.
• Direct the most complex transformation projects that enable effective consolidation of service delivery and deployment of best practices for a consistent employee experience that will span across all of Intuit’s business units and countries where Intuit operates.
• Analyze business unit data to identify trends and recommend solutions to improve team performance, retention, and partner and employee experience.
• Build a high performance work culture & rewarding work environment leveraging diverse talent.
• Coordinate with vendors for medical and clinical review.
• Maintain strict confidentiality in verbal and written communications.

Qualifications

• Bachelor's Degree from an accredited college or university or equivalent experience in either Integrated Disability and Absence Management, Workers’ Compensation or Risk Management
• 10+ years of experience leading an Accommodation (or related) practice for a large, multi-state and/or global employer
• Deep knowledge and understanding of federal and state disability laws regarding employees with disabilities, specifically ADA/ADAAA
• Deep knowledge and understanding of federal, state and local leave of absence regulations, specifically FMLA
• Experience with accommodation and/or disability laws outside the U.S.
• Excellent customer service and communication skills, both verbal and in writing while maintaining superior attention to detail
• Experience translating business needs into service delivery, producing the right results for the company and the employee
• Strong self-management and organizational skills with proven ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
• Detail oriented with a strong ability to analyze, problem solve, organize and manage multiple priorities with excellent follow-up skills in a fast-paced environment
• Experience working with knowledge workers and highly skilled technology workforces
• Technically proficient in Google suite; GMail, Docs, Sheets, Slides, etc.
• Experience with Salesforce or similar contact management systems, or accommodation case management tracking systems
• Plus if certified in Lean or Six-Sigma, or proven expertise in business reengineering / transformation using Lean and Six Sigma, or similar methodologies.