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Senior Technical Program Manager

Category Program Management & Business Operations Location Bengaluru, India Job ID 2024-67138
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The Senior Technical Program Manager is a key member of the Platform and Development Xceleration (PDX) program team in Bangalore office. He/she drives execution on one or more technology or business and process improvement initiatives within Intuit Platform (IP).

Responsibilities

In this role, you will have the opportunity to:

  • Program
    • Connect the dots across various programs within a portfolio to simplify the ‘why/what/how’
    • Partner with the Program Leadership Team to unblock/guide program teams’ delivery
    • Identify and/or simplify program level processes enabling the org to operate smoothly
    • Develop a program structure and drive a program operating rhythm to bring together complex, cross-organizational teams.
    • Drive creation of program roadmaps and execution plans across all phases of planning, development, and production readiness and launch.
    • Collaborate with key stakeholders in executive teams, product management & engineering, and various cross-functional teams to effectively drive towards program outcomes.
    • Quickly and effectively, identify and clarify the critical issues and dependencies that need action and drive them through to closure. Communicate results clearly and in actionable form. Effectively balance business needs versus technical constraints.
    • Communicate progress across the organization and at all levels; includes program status, risks, dependencies and change control.
  • General
    • Thrive in establishing order and clarity amongst ambiguity and chaos.
    • Work well with others when conflicts arise, with ability to influence others to work towards desired outcomes.
    • Anticipate, recognize, and work through resistance or setbacks independently.

Qualifications

To be successful in this role, the candidate must have the following:

  • Degree in engineering, computer science, information systems or equivalent experience; development experience preferred
  • Experience managing software development projects and managing large operational systems in a fast paced, agile environment; platform as a service experience a plus
  • Self-starter able to track complex and/or large volume of details (technical and project related), manage and coordinate with 10-15 scrum teams, across multiple sites
  • Ability to communicate with engineers and execs, tailoring as appropriate. Ability to get into the details, as well as provide summarized exec views. Self-awareness of what to share with each audience.
  • 5+ years of Program Management team leadership experience, including 3 or more years leading multiple complex technology-focused programs
  • Knowledge and use of industry standard program/project methods, tools and techniques
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