Executive Travel Program Manager

Job Overview

As our Executive Travel Program Manager, you play an instrumental role in augmenting the travel experience for our top-level executives. Relying on your proven skills, you will ensure individualized, seamless, top-tier travel services while attentively managing any unique requests or changes.

Your primary objective is to establish and uphold strong relationships with our key personnel and international teams to provide globally compliant, yet locally adapted support. The role will require high levels of professional integrity and detailed understanding of the company's culture, policies, and guidelines in a demanding environment.

You are also tasked with managing our executive private aviation program, ensuring meticulous service and comprehensive management of all aspects. We trust your professionalism to create an environment where our top leaders can focus purely on their work and not their travel arrangements.

This role demands an exceptional commitment and may entail operating outside standard business hours to accommodate travel and scheduling needs unique to our top-level executives. Flexibility and the willingness to go above and beyond in order to deliver superior service are paramount.

A key capability for this role is the innate ability to understand and anticipate the needs of top executives without explicit instructions. This requires maintaining detailed records of executives' preferences, an exceptional attention to detail, and a proactive approach in foreseeing and fulfilling their requirements. As the Executive Travel Program Manager, you are expected to continually go above and beyond to ensure an immaculate execution of tasks, leaving no room for oversight.

Responsibilities

Leadership and Strategy

• Building and managing relationships with senior executives and international teams to ensure globally compliant and locally relevant travel support.
• Implementing Intuit’s vision for our executive travel program, centering the executives' experience to provide top-notch service.
• Using your previous experience in executive support and corporate travel to instill best practices in our organization.

Executive Travel Support

• Responsible for the daily operations of our executive travel program, including jet operations and coordination with third party aviation providers, ensuring it aligns with our organizational culture, policies, safety and security guidelines.
• Keeping up with recent developments in the business travel environment to drive continuous improvement in our travel program.
• Fortifying collaborative relationships with key stakeholders to enhance our travel support systems.
• Ensuring compliance with laws and policies regarding travel arrangements and expenditures.
• Coordinating with the data and analytics team to generate and automate proactive reporting and dashboards for leaders.

Private Jet Operations and Support

• Overseeing the entire operations related to executive private aviation programs to provide seamless, quality services.
• Analyzing jet usage and jet hours to optimize program utilization and billing.
• Monitoring and reconciling the usage and billing of private jets with related invoices and Purchase Orders (POs).
• Reporting any discrepancies in the jet operations for immediate resolution.
• Using data analytics to analyze trends in the private jet usage to forecast and manage demand.
• Close collaboration with our executive assistants, travel-management company, aviation partners, and corporate security to ensure a meticulous execution.

Stakeholder Engagement

• Supporting the effective interactions between executives, travel assistants, travel team leaders, and other stakeholders in the travel program.
• Promoting open and transparent communication, feedback, and collaboration between all involved parties.
• Building trust with executives through reliable, consistent, and efficient service.

Qualifications

• Exceptional interpersonal skills, proficient in interfacing and collaborating with all levels of employees.
• Prior corporate jet experience.
• Resilience in a high-change environment.
• Excellent organizational skills.
• A proactive and action-oriented approach.
• Critical thinking and creativity.
• 5+ years of executive travel expertise with superior Program Management skills.
• Proficiency in Microsoft Applications, Google Drive, Salesforce, and Slack, as well as travel and expense software.
• Comprehensive understanding of the travel industry, including agencies, supplier operations, and source selections.