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Manager 2, Business Operations

Category Program Management & Business Operations Location Mountain View, California; San Diego, California Job ID 2025-68450
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a mission-driven, global financial platform company that helps our customers put more money in their pockets, eliminate work and drudgery, and ensure every financial decision is made with confidence.

People who work for themselves fuel our economy. In the U.S., small businesses employ 60% of the workforce and create 80% of new jobs. Oftentimes the odds are stacked against them with 50% failing in the first 5 years. Intuit’s GBSG (Global Business Solutions Group) is devoted to creating a portfolio of solutions to meet small businesses’ needs and dramatically improve their success rate.

Although traditionally known for accounting and bookkeeping, QuickBooks is rapidly expanding services through which SMBs run their business. Trillions of dollars of invoices and bills run through QuickBooks, and Intuit pays out $115B+ to workers every year, making Intuit the largest SMB payroll provider. In the past few years alone QuickBooks has launched multiple game changing FinTech offerings and is uniquely positioned to lead the industry. From the launch of QuickBooks Capital in 2017 to the launch of the QuickBooks Cash bank account in 2020, the pace of FinTech innovation at Intuit has never been greater.

We are looking for a strategic and organized problem solver with a passion for innovation and data-driven optimization. You will be a part of the QuickBooks Capital Servicing and Collections team working alongside senior leaders to drive one of the lending organization’s critical functions.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

Mountain View, CA $163,000- $220,500

San Diego, CA  $154,500-$208,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Responsibilities

  • Develop and implement strategies for efficient and effective collections processes for two lending products from first delinquency through recoveries post charge off
  • Monitor delinquency and roll rate reports and prioritize collections efforts based on delinquency levels
  • Ability to manage and communicate with 3rd party collection agencies to coordinate operations, negotiate settlements, address customer inquiry requests, and provide documents or additional details when needed with a goal towards driving down losses
  • Review and analyze customer accounts to identify potential issues and recommend appropriate actions to minimize losses
  • Ensure compliance with relevant regulations and company policies related to collections practices
  • Respond to audit requests and manage corresponding controls within the team’s risk framework.
  • Utilize collection software and tools to track and document collection activities, maintain accurate records and generate reports.
  • Stay informed about industry trends, best practices and new technologies related to collections management.
  • Continuously assess and refine collections strategies to optimize cash flow and reduce bad debt losses.

Qualifications

  • 5-7+ years of experience in commercial debt collections with a focus on project/program management
  • Ability to navigate between the big picture and execution details simultaneously
  • Track record of taking extreme ownership in driving to decisions and outcomes
  • Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes
  • Outstanding empathy and understanding of the small business owner and their finances
  • Ability to work in a fast paced and quickly changing environment
  • Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
  • Analytical mindset, strong excel skills, SQL is nice to have
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $163000-220500, Southern California $154500-208500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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