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Senior Communication Services Engineer

Category Information Technology Location Mountain View, California Job ID 22107
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit's AV & Unified Communications Engineering team is tasked with building, securing, and operating several of Intuit’s Core
IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and
innovative technology solutions. We're looking for a talented individual to join the AV/UC Engineering team as a Senior
Communications Services Engineer with a strong background in audio-visual infrastructure solutions. This is a fantastic
opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team.
Primarily, you will work closely with Intuit’s global infrastructure engineering team which includes AV/UC, network,
infrastructure software, helpdesk, endpoint management, events and places teams to design and implement robust audio-
visual collaboration solutions for workforce.

Responsibilities

  • Evaluate new collaboration products/solutions to addresses new business needs
  • Assess A/V design requirements for new builds/upgrades, develop solutions and manage vendor proposals and
  • oversee their implementation
  •  rovide operational support for the AV/UC team’s technology stack (Zoom: backend/standard client settings, Zoom
  • Rooms [Poly, Neat, Macs], phone [SIP phones and analog gateways], team chat, workspace reservation, AI
  • companion, webinars)
  • Deliver live stream events (Zoom ISO, Kaltura, Vimeo), liaising with broadcast partners and outside providers
  • Ensure the operational readiness and peer training of event spaces
  • Application troubleshooting and incident problem resolution and root cause analysis
  • Define, maintain and socialize application, hardware, software, and configuration standards (runbooks, HLD, LLD, tech
  • notes, BoMs, etc.)
  • Provide end-user support as directed by management and work on multiple functions of high complexity
  • Continuous assessment of optimization and quality improvements by leveraging AI solutions
  • Provide capacity planning and performance monitoring to sustain and improve mobility service availability
  • Coordinate service/support needs with vendors, application support teams, and internal teams through effective
  • partnership, collaboration and communication
  • Provide change request leadership for the deployment of application or infrastructure related changes
  • Represent the team in change, incident and problem management calls and manage request queues
  • Proactively identify gaps, risks and issues and escalate to management accordingly
  • Participate in on-call rotation

Qualifications

  •  B. S. in Computer Science, Engineering or 5+ years of collaboration solution experience
  • Expert knowledge/experience in deploying the appropriate hardware design for a given space (e.g. small
    conference room vs event space with divisible rooms)
  • Expert knowledge/experience with a video SaaS provider such as Zoom
  • Expert knowledge/experience in determining network requirements to deliver AV/UC solutions
  • Strong knowledge in calculating electrical and HVAC requirements for collaboration spaces
  • Strong knowledge of scripting to automate flows
  • Expert knowledge/experience with Zoom Rooms hardware
  • Strong knowledge with the ability to establish best practices for monitoring and forecasting of system/application
    capacity
  • Excellent written, verbal communication and presentation skills
  • Experience in presenting to both technical and management teams
  • Must be a self-starter with the ability to work independently and in a collaborative team environment
  • Able to lead technical meetings and discussions
  • Capable of effectively managing relationships with internal and external partners
  • Experience leveraging AI tools such as ChatGPT/Claude/Gemini to develop automation
    Additional Desirable Qualifications:
  • Github and Jira knowledge
  • Deployment of applications in AWS

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 


Bay Area, California: $139,500 - $188,500



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