Staff Product Manager, QuickBooks Live Full Service Bookkeeping

Job Overview

People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even larger. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.

Intuit’s Global Business Solutions Group is devoted to the mission of helping small businesses around the world prosper. Our top priority to do this is to connect people to the expertise they need to run their business, from mileage tracking to invoicing, from payroll to accounting, and creating new ways to access capital. By coupling our world-class software with the help of experts, their odds of survival go up 2x, they hire 3x more employees, and their profitability increases significantly.

QuickBooks Live, a growth stage startup within Intuit, has become an industry-leading bookkeeping and Tax service that pairs a qualified expert with small businesses who choose QuickBooks. The Quickbooks Live team is transforming the expert service industry serving small businesses, with an ambition to build the world’s most trusted AI powered Expert platform.

We’re early in the journey of expanding the QuickBooks Live portfolio of services to connect small businesses with expertise across bookkeeping, payroll, and tax services, quickly iterating to optimize product-market fit, building a foundation to scale to additional services, and expanding to serve small businesses around the world. Within the portfolio, the Full Service Bookkeeping caters to customers looking to offload their bookkeeping to a trusted expert who will work on keeping their books up to date and provide monthly financial summaries.

Responsibilities

• Set the vision for cross-functional teams and create a collective offering and product strategy that ensures Intuit and our customers will win in the market
• Define services that address customer problems in partnership with service experience managers, product managers, designers, marketers, service delivery experts, operational leaders, and analysts
• Define product requirements that provide customers with exceptional benefits through their interactions with our product
• Partner with service experience managers to deliver exceptional customer benefits through interactions with our experts
• Conduct product-led and service-lead experimentation to test leap-of-faith assumptions behind our vision
• Champion customer data and VOC while continuously maintaining a perspective on top areas that prioritize customer experience optimizations
• Collaborate with marketers to bring our offering to market
• Manage relationships and communications with senior leaders across highly matrixed teams
• Provide balanced leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model
• Drive cultural change

Qualifications

• 6+ years experience as a product manager within a fast-moving technology-driven organization
• Consistent, proven success with creating compelling visions and strategies that deliver extraordinary customer outcomes
• Experience identifying and addressing key growth barriers in a highly ambiguous and visible environment
• Experience working in service organizations that offer technology-powered human-assisted experiences, ie: services as the core of the business
• Passion for seeking deep understandings of customer needs and turning these insights into a compelling vision that drives solutions that solve important requirements for small businesses
• Proven success in aligning disparate teams around a common cause, while leading transformational change
• Excitement working in a matrixed environment while influencing and developing strong partnerships internally and externally
• Clear, concise, and compelling communication skills (inclusive of business writing and presentations)
• Maturity, strong sense of what's right, ability to negotiate, ability to influence, leadership, and data-driven decision making are essential qualities to succeed in this role
• Undergraduate degree in a business, technical, or science discipline required; MBA or advanced degree preferred