Manager, Professional Services
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are looking for an experienced, results-oriented manager to lead our Professsional Services team within our Business development organization. This manager will own the development, delivery and execution of the professional services team to drive results internally and with external parties. This Manager has a significant impact on Intuit’s results by developing and executing innovative services that drive breakthrough customer benefit and material growth across the Intuit platform.
In this role you will be responsible to contribute to the strategy of the professional services function and lead a team of seasoned professionals to deliver across the professional services mission of creating value by solving our customer’s biggest problems and enable change by creating and enabling innovative solutions.
Responsibilities
- Responsible for delivering on the Key Performance metrics which include Voice of Customer metrics like NPS and productivity metrics such as time utilization while influencing on business metrics through the customer successfully embracing, using, and recommending our products
- Collaborate with senior leadership on Strategic direction for the Professional Services vision and designing the Professional services delivery models
- Coordinate and manage the Professional services roster to deliver to the Business development team’s strategy including but not limited to Customer engagements, consultancy, webinars, events, customer trainings, implementations, etc.
- Using data and analytics to drive business decisions around the delivery of professional services
- Build a high-performance highly engaged organization, leading and developing members of the team with operational rigour and a process improvement mindset.
- Lead and participate in customer facing meetings and events
Qualifications
- +5 years of experience managing and leading professional services teams
- Proven experience in leading teams servicing the Mid-market
- Strong Professional Services experience
- Strong communication (verbal and written) and interpersonal skills
- Proven experience as a cross-functional leader, preferably in a tech environment, and have managed a high performing team with strong analytical skill sets.
- Strong bias for action with the ability to balance short and long term priorities and create a sense of urgency in a fast-paced, dynamic environment.
- Strong stakeholder management - Ability to influence and manage in a matrix environment
Related Content
-
-
GED is a weeklong code-a-thon that brings together Intuit technologists from all over the world to innovate and collaborate on projects they’re passionate about.
-
Article
Benefits
We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of mind for you and your family.
-
Intuit has built foundational capabilities for collecting, processing and transforming raw data into a connected mesh of high quality data. Those capabilities are enabling our technologists to build personalized experiences, with speed and at scale, to deliver on our mission to power prosperity around the world
-
Article
Hybrid Work
Intuit embraces a hybrid way of working that brings the best of in-person collaboration and connections together with the flexibility of virtual work.
-
For Intuit, turning data into actionable insights is pivotal to our success in delivering awesome experiences to 100 million customers That’s why we’ve developed an internal generative AI powered tool called Query Kickstart to improve speed to insight by accelerating SQL query authoring for our data workers.
-
Intuit is using generative AI to power our internal developer platforms to enable our software engineers and data workers to be more effective and efficient.
-
Intuit’s Expert Network is revolutionizing the way people access financial expertise. We provide flexible career opportunities and schedules to empower experts who want to grow their careers while being present for their families and other personal or professional pursuits.
-
While serving as an assistant manager in the hospitality industry, Fatimah Muhammad learned how to use QuickBooks and rediscovered her talent for working with numbers. By joining Intuit, she’s been able to join the tax field with the help of our free, online tax training courses.
-
Video
Intuit Academy
Start your career as a remote tax preparer or bookkeeper through our Intuit Academy program. The program consists of self-paced online courses, followed by an exam. Upon passing the exam, you will receive a badge that you can easily display to advance your career in the industry.
-
Michael Mills is in his third season with Intuit and his first as a TurboTax Expert. Michael utilizes our flexible schedule options to give himself the time to accomplish his ultimate career goal: Building his own practice that allows him to earn three revenue streams (bookkeeping, tax, and financial advising).
-
Video
DEIB at Intuit
Intuit's Chief DEI Officer, Humera Shahid, on Diversity, Equity, Inclusion, and Belonging
-
At Intuit, mobility plays an important role in the learning and development of our employees. Our teams offer lateral growth opportunities as well so that employees have an opportunity to explore different roles and broaden their skillset.
-
Video
Hybrid Workplace
We’re building the workforce and workplace of the future by investing in our sites around the world. We're developing a high-performing and diverse workforce, and embracing hybrid work to support collaboration and connection, regardless of where we work.
-
-
-
-
Jobs For You
You haven't viewed any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesYou haven't saved any jobs yet. Start exploring now to find the perfect opportunity for you!
View all of our available opportunitiesSign Up for Job Alerts
Be the first to find out about open jobs that fit what you're looking for.